Job Introduction

At Turning Point, we are recognised leaders in helping people recover from addiction and gain control of their lives. By providing the right support at the right time, and making sure that people can find all the help they need, we have grown into one of the largest providers of substance misuse services in England and Wales.

Our Herefordshire service is a fully integrated adult service delivered by Turning Point. There is a focus on partnership working throughout the service to support those in the local community who need assistance to achieve their goals. We deliver treatment and support across the whole of Herefordshire ensuring a holistic and inclusive approach to recovery in this exciting new service.

We are currently recruiting for an Administrator where you’ll have the chance to make a real difference to the lives of the people we support who are experiencing difficulties from alcohol and drug use.

As an Administrator we offer a starting salary of £20,296 rising each year in line with our pay progression salary bands, rising to £22,227 per year. (Dependent on experience you may be offered a starting salary above the initial starting salary).

You will have opportunities to progress your career with a structured learning journey and clearly defined career pathways that will enable you to achieve your long-term goals and work to your strengths.

Role Responsibility

• Main point of contact both internally and externally via phone and email.
• Opening the office daily.
• Processing general administration such as managing the service inbox, processing referrals, uploading assessments and surveys as key examples.
• Diary management of the clinical appointment offer including booking appointments and liaising with the clinicians.
• H&S representative of the service which includes completing H&S inductions with all new staff, continuous safety checks, record keeping which is regularly audited.
• Leading on office orders such as stationary and promotional materials.
• Key contact for managing maintenance needs for the office.
• Minute taking for team meetings and ad-hoc confidential meetings.
• Any other ad hoc administrative specific duties such as ordering staff ID badges and booking venues as examples.

The Ideal Candidate

We're looking for a confident communicator who can prioritise a changing workload, welcome service users and provide high quality administrative support. Comfortable talking to service users, you should be customer focused with the ability to maintain confidentiality, gather management information, and meet deadlines under pressure. You must be a superb organiser and supportive team player with keen attention to detail, impressive administration skills and a good understanding of Microsoft Office, including Excel spreadsheets.

• Reliable
• Confidential
• Non-judgemental
• Aware of sensitivities regarding health and wellbeing
• Independent management of diary and time keeping
• Inclusive

You do not necessarily need experience of the substance misuse sector, but you'll show that you can work best in a team, demonstrating a proven track record in administration preferably within a clinical setting although this is not essential.

About us

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to buy or sell additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date

Turning Point