Job Introduction

The Herefordshire Recovery Service (in the West Midlands) works across the county to support people with alcohol or other drugs use, including people struggling with their mental health, housing, and those who are involved with criminal justice. We have been awarded additional funding to support people sleeping rough, or those at risk of rough sleeping, ensuring they receive the care and support they need to stay safe and access treatment. As a result, we have several roles available to support this new model and we are seeking people to join our team and help us deliver our vision to provide new opportunities to vulnerable people.

As an Administrator you will have the chance to make a real difference to the lives of the people we support who are experiencing difficulties from drugs and alcohol usage. Working alongside a team of admin workers and recovery workers, you will ensure a high quality service and attention to detail to ensure our service users are kept safe.

Role Responsibility

This is a very varied role so you will need to be flexible and adaptable and be willing to take on a variety of roles as no two days will be the same. You will join an established, multi-disciplinary team of clinicians, recovery workers and peer mentors and be encouraged to work alongside a range of partners in criminal justice, housing and health and social care.

The Ideal Candidate

We are looking for a confident communicator who can prioritise a varied workload and provide wide–ranging administrative support. Comfortable talking to service users, you should be customer focused with the ability to maintain confidentiality, gather information, and meet deadlines. You must be a superb organiser and supportive team player with keen attention to detail, impressive administration skills and a good understanding of Microsoft Office, Excel, and spreadsheets.

You may have lived experience, but you do not necessarily need experience of the substance misuse sector, but you will show that you can work best in a team, demonstrating a proven track record in administration preferably within a clinical setting although this is not essential.

Essential requirements: 

• Basic computer literacy (Word, Excel, PowerPoint)
• Good organisational and administration skills
• Good customer care skills
• Effective communication skill
• Ability to prioritise a busy workload
• Basic understanding of practical Data Protection issue
• Able to work well within a team
• Able to work to tight deadlines and within available resources

About us

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

• Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
• 28 days’ paid holiday a year, increasing with each year of service up to 30 days. Plus the option to buy or sell additional holidays and spread the cost
• An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!
• Flexible working solutions to support your work-life balance
• Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
• Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
• A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
• Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
• Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
• A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date

Turning Point